Frequently Asked Questions
Everything you need to know about shopping with Goated.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that limited edition drops may have specific return restrictions.
Are the products authentic?
Absolutely. At Goated, we guarantee 100% authenticity on every item we sell. Each product undergoes a rigorous multi-point inspection process before being listed.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How do I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to our carrier's website to monitor your delivery status in real-time.
Do you restock sold-out items?
Most of our seasonal collections are limited runs. However, we do occasionally restock core essentials. We recommend signing up for our newsletter to be notified of any surprise drops or restocks.